Shadowtrack: Get Enrolled/Request Information/Already Enrolled (2024)

Easy, fast, & Dignified

Shadowtrack® has been helping individuals manage their house arrest needs for over 20 years. If you have been sentenced to home detention or are looking for an alternative to home incarceration, then Shadowtrack is your ideal solution. The Shadowtrack® program is an inexpensive means to fulfill your obligation to the court and allow you to stay close to your family. You will not be required to wear an embarrassing ankle bracelet or any other device. You will need an iPhone or Android phone. We are well known and trusted by courts and probation departments across the nation. Click the "Request Information" button to the right to learn more about how we can help you.

Get EnrolledAlready EnrolledRequest Information

Frequently Asked Questions

What is Shadowtrack®?

How does Shadowtrack® work?

Our mobile app uses voice and facial biometric authentication that relies on behavioral as well as physical characteristics. Your voice consists of a unique combination of features that make it distinct from all others. It’s not just the shape of your vocal cords, larynx, mouth, tongue and lips, but also how you use them that create a unique “voice signature.” Computer analysis of the digitized voice signal will produce a very specific, quantifiable, and reliable verification of your identity. Your face consists of unique characteristics that outline your facial features. These are used to confirm your identity within the Shadowtrack application.

How do i get enrolled (ios)

How do i get enrolled (android)

How do i get enrolled (Spanish ios)

How do i get enrolled (Spanish Android)

How do i request information?

What type of device do I need for Sobriety monitoring?

How does sobriety work?

Can I get a copy of my compliance activity?

What type of phone services and carriers are allowed on the Shadowtrack® program?

Will I get calls while I am sleeping?

What do you give my probation officer or judge when I enroll or complete the program?

How does the court know I enrolled and/or completed the program?

What if I miss a call or an alert for any reason?

There is no need to contact our office when you miss an alert on your mobile app. In the event of a missed alert or call, or there was an issue with the call, we simply recommend calling back into the system as soon as possible. You should also keep accurate records and get any documentation possible to be presented to the court if questioned about specific calls. Suppose you miss a call due to a medical emergency. In that case, you will be required to provide documentation of your visit to the hospital, and if possible, make an inbound call to verify your location. Once you return home, another inbound call should be made into the system.

What do I need to do to get enrolled?

Once you receive approval to enroll in Shadowtrack, you must submit the enrollment agreement. The agreement will ask you to provide information regarding your requirements for home incarceration (schedule, supervising agent, etc.) and then submit payment. It takes 1 to 2 business days (excluding holidays) for Shadowtrack to complete the enrollment process. Once Shadowtrack has completed its portion of the process, you will receive an email with instructions on how to complete your part of the enrollment process.

What are my curfew schedule requirements?

Home incarceration means you are home all the time; however, Shadowtrack does allow you to work, go to doctor/court appointments, and attend religious service. Your schedule should be approved by the court, probation officer, or supervising agent before submitting the enrollment application. Shadowtrack can at any time request documentation from an employer, doctor, court, or church regarding your schedule. Once your schedule is set up in Shadowtrack, changes can be made by paying a fee and filling out a schedule change request.

How do I pay for Shadowtrack®?

Shadowtrack requires a credit card on file at all times for all services. We accept Visa, Discover, American Express, or MasterCard. If you do not have a credit or debit card, simply go to your local bank, grocery, or department store and purchase a prepaid card. We do not offer payment plans. Your card is charged the same day every week. (This day is generally the same day you complete the voiceprint). Please keep in mind if you are using a prepaid card to note any charges the card company may add. Some prepaid cards charge transaction fees and monthly service fees.

Am I eligible for Shadowtrack®?

Shadowtrack will monitor anyone that has received acceptance from a judge, supervising agent, or probation officer. If you need help getting approval, Shadowtrack can provide you with a pre-approval letter. You need to understand that Shadowtrack does not have any authority regarding your sentence. Shadowtrack will monitor you as an enrollee based on the terms (restrictions and allowances) of your sentence. Compliance is then reported to the courts, supervising agent, or probation officer. This contact information will be provided to Shadowtrack upon completing the enrollment agreement.

How do I get court approval for the program?

Shadowtrack will monitor anyone that has received acceptance from a judge, supervising agent, or probation officer. If you need help getting approval, Shadowtrack can provide you with a pre-approval letter. It is essential for you to understand that Shadowtrack does not have any authority regarding your sentence. Shadowtrack will monitor you as an enrollee based on the terms (restrictions and allowances) of your sentence. Compliance is then reported to the courts, supervising agent, or probation officer. This contact information will be provided to Shadowtrack upon completing the enrollment agreement.

Can I move while on the program?

Do I have to live in the same state I am charged in?

How long is the enrollment process?

Is Shadowtrack® available in my area?

How much does it cost?

How does Shadowtrack® get someone out of jail?

Can I go to the gym, walk my dog or do other personal errands while on the program?

What do I do if I have a medical emergency while on the program?

What Do I Need to enroll?

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We have been providing solutions specific to corrections for over 20 years.

Who We Help

AgenciesEnrolleesCourtsAttorneys

877-396-0385

Support@shadowtrack.com

5100 Village Walk
Suite 100, Covington, Louisiana 70433

Shadowtrack Technologies, Inc. – Shadowtrack® and ShadoWatch® are registered trademarks of Shadowtrack Technologies, Inc. Shadowtrack Technologies has received the following patents: US Patent No. 10,706,288 which covers methods for monitoring persons which Shadowtrack Technologies provides under the ShadowTrack® and ShadoWatch® trademarks; US Patent No. 11,062,584 which covers a method for monitoring persons and a system to help prevent kidnapping, each of which Shadowtrack Technologies provides including the ShadoWatch® device; and US Patent No. 11,688,260 which covers a method of monitoring an individual using multi-factor location verification, a system for monitoring whether an individual is within a set location, and a system for helping to prevent kidnapping, wherein each patented method and system which Shadowtrack Technologies provides may incorporate use of the ShadoWatch® device. For our Terms, Conditions, Privacy, and Security Policy click HERE.