MyChart (Patient Portal) (2024)

Appointments are one click away with MyChart

Making an appointment at a clinic is now easier than ever. Use the MyChart patient portal to schedule an appointment, request an appointment or cancel an upcoming visit with your primary care physician. Prior to your scheduled visit with your provider, you can use eCheck-In to update insurance information, medications, allergies, fill out questionnaires and sign documents.

Already have an account? Sign in to MyChart.

Need help? Please call MyChart Patient Support Line 501-227-8478 or check out our tip sheets below.

Get Familiar with the new MyChart mobile interface

MyChart Feature Highlights:


Complete the check-in process from home to save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents.

Hello Patient

Use location tracking on your phone to be automatically signed in when you arrive at the clinic or hospital department.

Pre-register for labor and delivery with expected delivery date and location. If you have not signed up for MyChart, call501-202-2299toget a medical records number (MRN) created for you.

Once you have a MyChart account set up you may follow these steps to complete registration:

  1. From theMyChart homepage, selectVisitsand thenRegister for My Delivery.
  2. Select thedate and locationwhere the birth is planned.(Based on your due date.)
  3. Update demographic information.
  4. UseAdd a Coverageto enter your insurance information.
  5. Complete labor and delivery questions.
  6. Review and submit.

You can send a message to your primary care provider if any follow up questions arise regarding a current health concern. You will also be able to receive letters when needed, including school excuses, work excuses or referral letters.

You submit a questionnaire, medical records and a course of treatment and your provider will message you with next steps. An e-visit costs $35. It is a flat rate fee payable by credit card or Health Savings Account (HSA). If the provider determines that you need to schedule an in-person visit, your card will not be charged. The $35 fee does not include the cost of other services such as laboratory testing, prescription medications, or x-rays, if any are needed. Your provider will not refill medications, address chronic conditions, or prescribe controlled medications through an e-visit.

Response Times: Monday-Thursday 8:30am-4:00pm and Friday 8:30am-3:00pm.

If an e-visit is requested outside of the response times, weekends and/or holidays, you can expect to receive a response the following business day.

There are a number of physicians currently participating in e-visits. Please review your provider’s profile to see if they are offering this service through MyChart.

Use the MyChart patient portal to keep up-to-date with your health information, immunizations, allergies and medications. With MyChart, you also have access to request a prescription refill for a current medication, view your conditions and your plan for care, add/ remove medications and allergies.

With MyChart you can view detailed statements for clinics visits, bills from recent tests or hospital stays and use your credit card to make easy, hassle-free payments electronically. You can review recent payment information, account summaries and even sign up for paperless billing options for your clinic visits.

Your health summary gives you an immediate, concise, and well-organized summary of your key healthcare information including current health issues, medications, allergies and immunizations.

MyChart lets you view your child’s or another adult’s health information by completing an authorization formfor proxy access and submitting it to MyChart services.

You’ll have access to a whole health library that covers thousands of topics.

To make managing your healthcare more convenient, Happy Together allows you to access your healthcare records from the University of Arkansas for Medical Sciences, Arkansas Children’s Hospital and Baptist Health without having to log in and out of different portals.

Share Everywhere will allow patients to grant access to their data to any providers who have internet access, even if they don’t have EHRs. In addition, using Share Everywhere, a provider granted access can send a progress note back to the patient’s healthcare organization for improved continuity of care.

Please Note:

MyChart Mobile Version 9.3 or Higher Now Required

Patients must use MyChart mobile version 9.3 or higher to log in to the MyChart app.

Patients Are Now Prevented from Accessing MyChart with Internet Explorer 10 and Earlier

To help patients to have a positive experience with MyChart, patients are prevented from accessing MyChart with unsupported browsers.Microsoft does not provide active technical support or new security fixes for any versions of Internet Explorer except the most recent. Because Internet Explorer 11 is the most recent version, Epic will no longer support Internet Explorer 10 or earlier for MyChart.

To continue using MyChart, patients can update their web browser, switch to a different web browser such as Google Chrome or Mozilla Firefox, or use the MyChart mobile app for iOS or Android.

Update Browser Message Now Appears for More Mobile Browsers

When a patient attempts to use the MyChart website on certain older mobile browsers, they will be prompted to update their browser before they can use the MyChart website, as shown in the image.

This message will appear for the following browsers:

  • All iOS browsers for iOS 9 or earlier versions
  • Chrome for Android v25 or earlier versions

Patients can tap the “Learn more” link within the message to learn more about their current browser and how to update it.

MyChart (Patient Portal) (1)

Helpful MyChart Tipsheets

  • Frequently Asked Questions
  • MyChart Portal Activation
  • MyChart Mobile App
  • MyChart Guest Estimates
  • Mobile COVID-19 Test Information
  • eCheck-In Mobile
  • eCheck-In Desktop
  • Test Results
  • Message Provider
  • Pay As Guest
  • Prescription Refill Request
  • Register for Delivery
  • Schedule Appointment with New Physician
  • ER Check-In (Available in Conway, Fort Smith and Van Buren)
  • Video Visit Mobile
  • Video Visit Desktop
  • Open Notes
  • MyChart Patient Entered Data
  • Interoperability Guide-Connecting with 3rd Party Applications via FHIR

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MyChart (Patient Portal) (2024)


What are the disadvantages of MyChart? ›

  • Actual data when displayed is a bit unpolished.
  • Didn't find easy integration to device calendar and profiles.
  • Dark mode would have been nice.

Why is MyChart not showing test results? ›

Test results in MyChart

In line with California law, some radiology, pathology and genetic test results won't be available in MyChart until five days after they're finalized. These time frames allow your care provider to review results before they're posted.

Do you think having a patient portal improves outcomes? ›

They're designed to make life easier for patients, and studies show they can even help reduce hospital visits, like in 2020 when heart failure patients using these portals saw fewer hospital readmissions.

Do patients have a right to know their test results? ›

Under the HIPAA Privacy Rule, laboratories will be required to provide patients with their completed test reports within 30 days of a request, but they will not be required to explain the results to patients.

What are the pitfalls of patient portals? ›

Some potential disadvantages of patient portals include:

Disparities in age, technological literacy, and internet access can make use of patient portals intimidating or unattractive to some patients.

Why do patients not use patient portals? ›

Lack of online medical records - Roughly 32% of patients reported not having an online medical record, which is a prerequisite for utilizing a patient portal. Limited internet access - Approximately 25% of patients cited a lack of internet access as a barrier to using patient portals.

What does a red exclamation mark mean on MyChart test results? ›

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

Can doctors hide notes on MyChart? ›

To withhold notes or test results from MyChart for this reason, you must have a reasonable belief that withholding the information from MyChart will substantially reduce a risk to life or physical safety of the patient or another person.

Do MRI results show up on MyChart? ›

Results for CT, MRI, and PET CTs are available after your physician reviews them or 48 hours after the exam, whichever occurs first. MyChart provides easy access to results and the ability to review them prior to your next appointment with your doctor.

What are 3 benefits of a patient portal? ›

Early interventions, improved access to their care team, and increased efficiency of care delivery can ultimately lead to reduced costs and improved quality of care.

What percentage of patients use patient portals? ›

About 3 in 5 individuals nationwide reported they were offered and accessed their online medical record or patient portal in 2022 — this represents a 50 percent increase since 2020. Figure 1: Percent of individuals nationwide who were offered and accessed their online medical record or patient portal, 2014-2022.

Can you think of any potential disadvantages of patients using the patient portal system within the EHR? ›

Patient portals can inadvertently contribute to alienation between patients and healthcare providers, particularly among populations with limited access to these online tools. Individuals with lower health literacy may be resistant to using patient portals due to the potential for confusion and misunderstanding.

Will doctors call if your results are bad? ›

Remember there are many reasons why a healthcare provider will contact you after a medical test. If results are concerning, they may call you or have a receptionist call to schedule an appointment. 15 A healthcare provider may also call to assure you everything is okay or discuss any needed follow-up tests.

Do biopsy results show up on MyChart? ›

Getting Your Breast Biopsy Results

Results will be in your medical record, sent to your doctor, and available for you in MyChart on the day the pathologist completes the report.

Why do doctors want you to come in for test results? ›

One reason would be to diagnose you. The second reason would be to measure the effectiveness of a treatment. The third reason would be to monitor a chronic illness or condition.

Is MyChart safe to use? ›

Yes. myChart is secure, which means your information is safe and protected. We follow strict federal and state confidentiality laws and have the highest security measures in place to protect the privacy of your information.

What happens when you deactivate MyChart? ›

Deactivation does not affect information already in your MyChart account; however, the information will no longer be available to send, receive, or access any additional information.

What are the disadvantages of patient monitoring system? ›

However, there are also some potential disadvantages to consider. The accuracy of the system may vary, with some studies reporting an average error of 5% in heart rate measurements . The system relies on wireless technology, which may be susceptible to interference or connectivity issues .

What are the disadvantages of using a chart? ›

2 Disadvantages of graphs and charts

One of the main disadvantages is that they can be misleading, confusing, or inaccurate if they are not designed, labeled, or interpreted correctly. They can also create bias or distortion, as you can manipulate the data or the visual elements to emphasize or hide certain aspects.

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