The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 547 |
| Houston, TX | 406 |
| Denver, CO | 286 |
| Seattle, WA | 255 |
| Washington, D.C., DC | 251 |
| Philadelphia, PA | 248 |
| Atlanta, GA | 229 |
| San Francisco, CA | 154 |
| Sacramento, CA | 147 |
| Orlando, FL | 141 |
| Indianapolis, IN | 138 |
| Miami, FL | 130 |
| Boston, MA | 125 |
| Portland, OR | 121 |
| Detroit, MI | 112 |
| Minneapolis, MN | 109 |
| Brooklyn, NY | 105 |
| Littleton, CO | 101 |
| Oakland, CA | 93 |
| Jacksonville, FL | 92 |
| Salt Lake City, UT | 84 |
| Baltimore, MD | 81 |
| Pittsburgh, PA | 79 |
| New York City, NY | 70 |
| San Jose, CA | 63 |
| Tampa, FL | 63 |
| Reno, NV | 45 |
| Tacoma, WA | 45 |
| Knoxville, TN | 43 |
| Albuquerque, NM | 41 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Taylor Bailey (@TaylorDeuce) reported fromOak Lawn, IllinoisY’all customer service reps playing with me and I’m not having it. @comcastcares
- Rayna Dolores (@Rayna_Dolores) reported fromSan Jose, California
Either way, comcast, your sh*ts hella blurry right now. WTF?!
- Joe Raio (@joescars) reported fromCutler (historical), Florida
@comcastcares am I able to change (upgrade)an internet package on new service that has not yet been activated? Tried calling and using xfinity assistant with no luck.
- Bill White (@billyjwhite) reported fromTownship of Monroe, Indiana
@comcastcares should be embarrassed by the #peaco*ck #app it’s disgraceful. Not even #alpha release quality. Stream skips. Audio cuts out. Volume is up and down. Looking forward to the #appletv release. #yellowstone
- Rachel Boyd (@RachelABoyd) reported fromAtlanta, Georgia
@comcastcares Your customer service robot is garbage and your lousy Internet keeps dropping, impacting my ability to do my job. You've already raised my prices and now the internet doesn't work? Which competitor do you think I should switch to?
- Valerie Crowell (@valeriecrowell) reported fromConcord, California
@Xfinity way to go on a holiday. We have been down for two hours. No notification nothing. I had work to do that’s not getting done. Thanks for nothing.
- LeOracle25 (@LeOracle25) reported fromHomer City, Pennsylvania
And now its not being shut off and transferred til friday...gotta love @Xfinity. But other than that...well its all about the unpacking game and my god its gonna be a long week... lord help meeeeee (3)
- Ratify the ERA, Defund Police, Snuggle Cats | Phil (@ALazyJellyfish) reported fromSacramento, California
It’s going to be sad when @Quibi inevitably sells to Netflix, Warner, Disney, Amazon, Apple, Comcast, Viacom, or whatever because I absolutely love reading everyone dunking on that obviously bad idea and their bumbling executives whenever another article comes out about it.
- Eric Sloneker (@likubles) reported fromMiddletown, Ohio
@NASCAR I’m watching the Xfinity series and like I’ve said many times that’s the Stupidest Rule I’ve ever seen the First Place Car is control car that’s just plain stupid it needs to be Front row drag each other how about 2nd Place car just Brake Check Whole 2nd row Fix This
- Artem Mashkov (@Artem_Mashkov) reported fromQueens, New York
@Leandro8209 @comcast they’re a payday loan company so I am surprised that it’s less evil than a cable provider usually the customer experience is equally sh*tty
- Jason Nagel (@DJJasonNagel) reported fromMinneapolis, Minnesota
I just spent 10 minutes on the phone with an Xfinity customer service rep, and I feel seen.
- baby driver (@urgaljamesy) reported fromBerkeley, California
@Xfinity stream is the most greedy and pathetic service out there. Considering we pay almost THREE HUNDRED A MONTH when it used to be 180 it would be cool if you stopped signing me out every time I leave it pAUsEd tOo lONg. F*cking CHRIST
- ryan partners (@ryan_partners) reported fromFranklin, Tennessee
@Xfinity #internet service down again in #Franklin, TN. Had this problem two weeks ago while they upgraded service. Not sure I can handle any more upgrades this week. #help
- Artem Mashkov (@Artem_Mashkov) reported fromQueens, New York
@Leandro8209 okay but have you ever tried to cancel @comcast ?
- Tone Kapone (@ToneKapone33) reported fromChicago, Illinois
Talk about a weekend!!! Everyone over and not one person complained about slow WiFi... you know why... yup #xfinity #Ad
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